How long it takes for your provisional driving licence to be delivered depends on how you applied for it. If you applied for your provisional licence:
- online, you should receive it within one week
- by post, you should receive it within three weeks
The Driver and Vehicle Licensing Agency (DVLA) are responsible for processing all provisional driving licences. Your provisional driving licence may be delayed if the DVLA require additional information.
If the DVLA require additional information, it’s due to them needing proof of identity and may require you attaching a passport style photo, additional documents that can prove your identity and a signature. In this situation, the DVLA usually posts you a form that will require you filling out and returning. There’s no additional fee for this.
Why has my Provisional Licence Not Arrived?
If your provisional still hasn’t arrived, the DVLA provide a tracking service that displays the status of your licence application. To access the tracking service, you’ll need your application reference number.
The tracking status will remain as ‘in progress’ until your documents have been processed and your licence has been issued (Transaction completed: License issued). When you receive this message, your licence has been issued and should arrive in the post in a day or so.
There are certain times of the year, particularly around holidays when the DVLA are more busy than usual and as such, there could be longer delays. If several weeks have passed and you’re still unable to find out why your licence has not arrived, contact the DVLA:
DVLA Driving Licence Enquiries
Telephone: 0300 790 6801
DVLA are available to call from Monday to Friday from 8 AM to 8 PM and on Saturdays, 8 AM to 4 PM. If you prefer, you can email the DVLA using their contact form.
Sending the DVLA your Documents
If the DVLA have requested that you send them important documents for proof of identification, it’s recommended that you send them via an option that allows you to track your parcel. It’s not uncommon for the DVLA to lose documents, so by using a tracked delivery, you’ll know it has arrived.